M.E.A.Tec Inc. Case Study: Faster Quotes, Stronger Customer Trust
At M.E.A.Tec Inc., growth has always meant more than just expanding production lines. As a family-run EMS provider, their foundation rests on customer-first values built over decades. The challenge? Scaling those values in a fast-changing industry where speed and accuracy decide who wins business.
By embracing digital transformation, M.E.A.Tec found a way to balance tradition with innovation. With CalcuQuote, they cut quoting turnaround from three days to under 24 hours—without sacrificing the personal, customer-first service that defines their culture. The result: trust strengthened, long-term relationships deepened, and new opportunities unlocked.
About M.E.A.Tec Inc.
Founded in 1995, M.E.A.Tec Inc. is a family-owned Electronics Manufacturing Services (EMS) company based in Montreal, Canada. From humble beginnings in their apartment, founders Jerry Soosaipillai and Mary Martin grew the company into a trusted EMS partner with five SMT lines and a 30,000 sq. ft. facility.
Today, the second generation, Mario (CFO) and Matthew Soosaipillai (COO), lead the business forward with the same customer-first values, providing high-quality, on-time PCBA manufacturing, PCB prototyping, PCB programming and testing, mechanical assemblies and box build services to customers across Canada, the U.S., and the U.K.
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Challenges
As the company scaled, quoting became a bottleneck:
- Slow turnaround: A 150-line BOM could take up to 3 hours, with some quotes taking as long as 3 days.
- Manual processes: Relying on spreadsheets and copy-pasting supplier data created risks of errors and inefficiency.
- Lost opportunities: Slow quoting jeopardized customer trust and sometimes resulted in lost business to faster competitors.
Objective
M.E.A.Tec Inc. set out to:
- Accelerate quoting turnaround time to stay competitive.
- Increase accuracy by eliminating manual errors.
- Gain transparency into true labor and cost structures.
- Adopt tools aligned with customer-first values, ensuring technology enhanced—not replaced—the personal service M.E.A.Tec Inc. is known for.
Solution and implementation
M.E.A.Tec Inc. chose CalcuQuote as their quoting solution because of its speed, accuracy, and cultural alignment.
Key features used:
- Automated BOM scrubbing and material costing: Reduced manual data entry and pricing lookups.
- Activity-based costing: Improved visibility into labor costs and job profitability.
- Flexible updates: BOM revisions handled instantly without starting over.
Results
With CalcuQuote, M.E.A.Tec Inc. achieved measurable improvements:
- Quoting time reduced from 3 days to under 24 hours.
- Higher win rates by delivering accurate quotes faster than competitors.
- Improved costing accuracy through better labor insights.
- Customer trust reinforced with consistent speed and reliability.
Future plans
Looking ahead, M.E.A.Tec Inc. plans to standardize best practices across the team to ensure every quote reflects both speed and accuracy.
By continuing to modernize quoting, M.E.A.Tec Inc. ensures that its customer-first promise remains scalable and sustainable as the company grows.
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